Refund and Returns Policy for Cutify Hair

December 27, 2024

At Cutify Hair, we want you to be completely satisfied with your purchase. If you are not fully satisfied, our refund and returns policy ensures a smooth and hassle-free process. Please read the following details regarding our return and refund procedures.

1. Returns

You may return items within 30 days from the date of purchase, provided they meet the following conditions:

  • The product is unused, in its original packaging, and in resalable condition.
  • The return is accompanied by the original receipt or proof of purchase.

To initiate a return, please contact us at info@cutifyhair.com or call us at +216 72 924 266. We will provide you with the necessary instructions for returning the product.

2. Refunds

Once we receive and inspect your returned product, we will process your refund within 7-10 business days. Refunds will be credited to the original payment method used at the time of purchase.

Please note:

  • Shipping fees are non-refundable. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., damaged or incorrect item).
  • If the item is returned in a condition that does not meet our return requirements, we reserve the right to deny the refund.

3. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will provide you with a prepaid return label and issue a full refund or replacement at no additional cost to you.

5. How to Contact Us

If you have any questions or concerns about our refund and returns policy, please contact our customer service team:

Address for Returns:

67 Rue Jaber Ibn Hayen,
Ouled El May, Governorate Bizerte,
Tunisia