Sales Policy for Cutify Hair

December 27, 2024

At Cutify Hair, we strive to provide high-quality products and excellent customer service. Our Sales Policy outlines the terms and conditions for purchasing products from our website, cutifyhair.com. Please read the following details before placing your order.

1. Order Process

  1. Placing an Order: You can place an order on our website by selecting the desired products, adding them to your cart, and proceeding through the checkout process. You will be required to provide your billing and shipping information to complete your order.

  2. Order Confirmation: After placing your order, you will receive an order confirmation email. This email will include the details of your purchase, including the products ordered, total price, and estimated delivery date. Please verify your order and ensure all information is accurate.

  3. Availability: While we strive to keep our inventory updated, some products may be out of stock. If an item in your order is unavailable, we will notify you and either offer a replacement or issue a refund for the unavailable item.

2. Payment Terms

  1. Accepted Payment Methods: We accept major credit cards, debit cards, and secure online payment methods. Payment must be made in full at the time of purchase.

  2. Currency: All prices listed on our website are in Tunisian Dinar (TND) or the applicable currency for your region.

  3. Taxes and Duties: Sales tax, VAT, or other duties may be applicable depending on your location and will be calculated during the checkout process.

3. Shipping and Delivery

  1. Shipping Options: We offer a variety of shipping options based on your location. The shipping cost will be calculated at checkout.

  2. Delivery Time: Delivery times vary depending on your location. Estimated delivery times will be provided during checkout, and you will receive tracking information once your order has been dispatched.

  3. Shipping Costs: Shipping charges are calculated based on the weight and dimensions of your order, as well as the delivery address.

  4. International Shipping: We currently offer international shipping to select countries. Additional shipping fees, taxes, and customs duties may apply, depending on your location.

4. Sales and Promotions

  1. Discounts and Coupons: We occasionally offer sales, promotions, and discount codes. These offers will be clearly stated on our website or communicated via email or social media. Discounts cannot be applied to previous orders and are subject to terms and conditions.

  2. Pricing: All prices are subject to change without prior notice. However, once an order has been confirmed, the price at the time of purchase will apply.

5. Order Cancellations

  1. Canceling an Order: You may cancel your order within 24 hours of placing it, provided the order has not been shipped. To cancel an order, please contact our customer support team immediately at info@cutifyhair.com.

  2. After Shipment: Once your order has been shipped, we are unable to cancel it. Please refer to our Returns and Refund Policy for further assistance.

6. Returns and Exchanges

We want you to be happy with your purchase. If you’re not satisfied, please refer to our Returns and Refund Policy for detailed information on how to return or exchange an item.

7. Customer Support

For any questions or concerns about our products or orders, feel free to reach out to our customer support team:

Address for Correspondence:

67 Rue Jaber Ibn Hayen,
Ouled El May, Governorate Bizerte,
Tunisia