Shipping Policy

We aim to deliver your order quickly and securely. Please read our shipping policy below:

  1. Shipping Locations:

    • We offer shipping within Tunisia and internationally.

  2. Processing Time:

    • Orders are typically processed within 1-2 business days from the time of purchase, excluding weekends and public holidays.

  3. Shipping Methods:

    • Domestic Shipping (Within Tunisia):
      • Standard Shipping: 2-5 business days.
      • Express Shipping: 1-2 business days (available for major cities).
    • International Shipping:
      • Delivery times for international orders usually range from 7-14 business days, depending on the destination country and courier.

  4. Shipping Charges:

    • Shipping costs are calculated at checkout based on the weight, size, and destination of the order.
    • Free shipping may be offered on orders above a specific value (please specify if applicable).

  5. Tracking Your Order:

    • Once your order has been shipped, we will send you tracking information via email or SMS to help you follow the progress of your shipment.

  6. Customs and Duties (International Orders):

    • International customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in their country.

  7. Issues with Shipping:

    • If your order is delayed, lost, or damaged during shipping, please contact us immediately at info@cutifyhair.com. We will assist you in resolving the issue promptly.